Transitou ("Transitou", "we", "us") is a mobile application that helps travellers book porter and Red Cap assistance at airports and railway stations, find luggage storage, and access travel reference information. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
Account information: your phone number or Google account email, used to sign you in and identify your bookings.
Booking information: pickup and drop-off locations you select, train or flight details you enter, assistance type requested, and the status of bookings you make.
Accessibility details: if you add mobility aid or accessibility information to a booking — for example a wheelchair, walker, or lift assist — we share that with the Operator fulfilling the booking so they can assist you appropriately. You can leave these details out.
Optional personal preferences: cities you save for the time zone feature, and your home country selection for the eSIM and insurance directories. These are stored only if you choose to add them and can be removed at any time within the app.
Crowd-sourced content you submit: if you choose to submit a facility status report or a local tip, that content is stored and shown to other users. We do not require or store any government ID, passport, or visa information, and we do not store photographs of any document.
Companion contact (optional): if you choose to share your pickup status with someone meeting you, we use the phone number you provide solely to send that one notification.
How we use your information
To create and manage your bookings with airport and railway service operators.
To notify the relevant service operator so they can assign a porter to your booking.
To show you the status of your booking and the name or badge number of the porter assigned to you.
To provide customer support if you contact us about a booking.
Payments
The app shows the full expected price of a booking before you confirm it. Transitou does not currently process payment inside the app; the booking is confirmed without a charge being taken. Any charge for the underlying service is arranged directly with the Operator providing it, as described at the time of booking. If we introduce in-app payment in the future, this section will be updated before that change takes effect, and a payment processor will handle your payment details on our behalf — not store them with us.
Who we share information with
Service operators: the airport concession or railway operator handling your booking receives the booking details necessary to assign and complete the service — pickup location, assistance type, accessibility details you provided, and relevant train or flight details.
We do not sell your personal information to third parties, and we do not use your booking data for advertising purposes.
Data retention and deletion
You can delete your account and associated data at any time from within the app (Account → Delete account), or from our account deletion page if you no longer have the app installed. Booking records may be retained for a limited period as required for support, dispute resolution, or legal obligations.
Children's privacy
Transitou is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected with an updated "Last updated" date above.
Contact us
For privacy questions or data deletion requests, contact: support@quikley.in